ActiveRecord

The typical telephony system processes incoming call flows based on different times. Customers want to have control over this and handle time ranges. The platform can also be a multi-tenant server with different virtual PBXes. In my implementation, I use Ruby, ActiveRecord, and polymorphic associations to create routing blocks. By reusing polymorphic database associations, I can create flexible call flow building blocks. These blocks can be linked to any voice-related entity in a PBX, such as an extension, voicemail, conference, etc. This enables customizable and dynamic call handling based on time conditions.